Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical you'll serve as the primary point of contact for customer queries or complaints, extending support beyond hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with
updates New connection implementations POIL's Direct customer connects DR Testing Always up monitoring, switchover supplier Best practice adoption across the platform Call Rating / DID rating Experience: 5 years experience
company. Deliver operational reports by complying to service level agreements Reduce risk by ensuring accuracy utilize services like containers, serverless computing, microservices, and managed cloud services. Establishing private, and hybrid clouds, as well as various cloud services and technologies. Ability to design and implement experience with cloud platforms and services such as Amazon Web Services (AWS) and Microsoft Azure. Ability
improving team results. Deliver best practice services, and meet and exceed client expectations in support business IT collaboration. Monitor and manage client, service providers, partners and other stakeholder expectations year are achieved within planned budget. Deliver services to stakeholders by meeting and exceeding client and results are improved. Deliver a worldclass service by ensuring a client centric culture. Identify
building a shared platform, including the tools, services, workflows, and data used by engineers and technical procurement of DevOps enabling technologies and services. Lead and guide engineers in the design, building Building, supporting, and maintaining the Self-service Cloud platform. Hyper collaboration with different all of the following: Web Development, Windows Services Development, Mobile Development, Application Development
Recommendation: Research and recommend software products/services for procurement and development efforts. Feasibility