organization. This position requires a unique blend of technical skills, customer service aptitude, and a collaborative and management services. Core Responsibilities -Technical Support and Troubleshooting: Provide first-line support to customers, addressing and resolving technical issues with efficiency and accuracy. This includes Communication: Serve as a primary contact point for technical inquiries, ensuring clear, empathetic, and timely communication with customers. Explain complex technical issues in an understandable manner, maintaining
platforms. The ideal candidate will have a strong technical background, exceptional leadership abilities, alignment with business objectives and technical standards. Provide technical guidance, mentoring, and support years in a leadership or management role. Strong technical skills in platform development, including proficiency cross-functional teams and communicate technical concepts to non-technical stakeholders. Proven ability to deliver budget, while meeting business objectives and technical standards. Strong problem-solving and decision-making
○ Analyze and interpret business needs into technical requirements. ○ Use techniques such as interviews 4. Solution Design: ○ Work closely with the technical team to design solutions that meet business requirements sessions and provide business insights to guide technical decisions. ○ Ensure that the proposed solutions communication skills to interact with stakeholders and technical teams. ● Problem-Solving ○ Aptitude for identifying developing solutions, and implementing changes. ● Technical Understanding ○ Basic understanding of technology
○ Balance user needs with business goals and technical constraints. ○ Continuously seek opportunities
○ Balance user needs with business goals and technical constraints. ○ Continuously seek opportunities