contributing to its ongoing transformation to drive cost efficiencies, mobility, and productivity. Key Responsibilities: to complex escalations, mentoring and coaching junior colleagues to upskill resources. Lead on specialist
satisfaction. -Collaboration with Team Leads and Account Managers: Work closely with the Customer Care Support Customer Care Account Managers to align technical support activities with overall customer account strategies support documentation, knowledge bases, and FAQs to assist in customer self-service and team reference. -Continuous
IN CENTURY CITY, Receiving and logging calls Assisting end users via telephone and remote tools Troubleshooting
risks related to IT assets and services, driving cost efficiencies, mobility, and productivity. This role