operations. Perform routine maintenance and updates to ensure optimal system performance and security support documentation, knowledge bases, and FAQs to assist in customer self-service and team reference. -Continuous
Regression and Performance Testing: Conduct tests to ensure software stability and performance. Documentation:
Operating Procedures (SOPs) to maintain high performance and ethical standards. • Manage budgets, financial high-performing team. • Foster a positive and collaborative work environment. • Set performance goals Reporting and Analysis: • Track and analyse key performance indicators (KPIs) and business metrics. • Prepare
IN CENTURY CITY, Receiving and logging calls Assisting end users via telephone and remote tools Troubleshooting
what we need from you: Manage the workload, performance, and development of the infrastructure engineers and report on the IT infrastructure status, performance, and capacity Collaborate with other IT teams
alignment with business requirements. Monitor the performance and health of the platforms, identify areas for record of successfully leading and managing high-performing teams. Excellent communication and interpersonal
platforms to ensure stability, availability, performance, and security of services. Maintaining documentation communication. Issue and Risk management. Key Performance Indicators: Achieving satisfactory levels in