Our client is a leading international Internet Service Provider that offers amazing career opportunities
to our Managed Services team, focusing on End User Computing and Microsoft 365 service architecture. This associated with End User Workspace solutions, service design, and configuration management. The Specialist design, implementation, and documentation of new services. Act as the Subject Matter Expert (SME) on Digital and reliable End User Workspace solutions and services. Contact with Others: Internal: Collaborate with teams, including Information Management, Digital Policing, Professional Standards, and Cyber Crime Unit
Private Cloud infrastructure service architecture, service design, service management, and configuration manage and mitigate risks related to IT assets and services, driving cost efficiencies, mobility, and productivity Cloud infrastructure, underpinning core technology services. Main Responsibilities: You will be part of a for a large UK-based client. Working with the Service Integrator, 3rd line Infrastructure support specialists security of services. Maintaining documentation quality standards. Working within a Service Management
requires a unique blend of technical skills, customer service aptitude, and a collaborative spirit, ensuring seamless delivery of IT support and management services. Core Responsibilities -Technical Support and knowledge bases, and FAQs to assist in customer self-service and team reference. -Continuous Learning and Development: network infrastructure, device management, and cloud services. Excellent problem-solving skills, with the ability with a focus on providing exceptional customer service. Familiarity with project management and CRM tools