Role: We are seeking a driven and experienced Service Desk Team Leader to lead and inspire our team in responsible for the smooth operation of the service desk, ensuring we meet all agreed-upon service level Provide strong leadership and direction to the service desk team, fostering a positive, collaborative, and performance, and manage their output along with KPIS Service Desk Operations: Oversee the efficient and accurate internal stakeholders and external vendors. Analyze service desk performance metrics and identify areas for improvement