full potential. About the Role: The Transitions Assistant Vice President role is pivotal in driving digital projects, fostering innovative ideation by scanning market trends and engaging stakeholders to define project building ‘game-changing' capabilities by scanning the market/competition and internal operations; Consultative analytics, and the potential application on operations Managing client visits for prospects, and existing clients overall experience including 7 years of project management experience with demonstrated success and financial
potential. About the Role: The Service Delivery Manager will be responsible for leading transitions across develop customised solutions. The Senior Transitions Manager will take over transitions of specific client engagements Interact extensively with business users, senior management, and IT personnel; Lead client engagements to Program Leads, Transitions Managers, Operations Leads, Operations Managers, Quality and PE team. Solutioning Training and Development: Program Leads, Transitions Managers, Training function, external vendors as needed
seamless Digital Transformation Manager. The Digital Transformation Manager will drive business growth and and create value through IT interventions, while managing relationships with business client IT teams. Essential communicate expectations to internal teams; Incident Management: Maintain a database of major incidents for future project management methodology; Knowledge of ITIL framework (Incident Management, Problem Management, Change Change Management, Service Management); Process Specific Skills: Ability to interface and communicate at
appropriate solutions; Provide commercial acumen to assist sales teams in choosing solutions that meet budget Solutions Architects, Services Business Development Managers, and professional services resources; Attain and
configure, and maintain hardware and software systems; Assist in the implementation of IT projects, including
configure, and maintain hardware and software systems; Assist in the implementation of IT projects, including
Requirements: Demonstrated ability to independently manage multiple initiatives and work streams effectively; improvement initiatives within contact center or Managed Service Provider (MSP) environments. Requirements: Requirements: Demonstrated ability to independently manage multiple initiatives and work streams effectively; improvement initiatives within contact center or Managed Service Provider (MSP) environments.
all aspects. Coordinate with Customer Services to manage returns, replacement devices, and resolve queries Agreements (SLAs) with precision and timeliness. Manage customer purchase orders in collaboration with procurement team. Handle customer back-order management efficiently. Cultivate strong relationships with reporting tools; Detail-oriented with strong time management skills, capable of leading and working on multiple
all aspects; Coordinate with Customer Services to manage returns, replacement devices, and resolve queries Agreements (SLAs) with precision and timeliness; Manage customer purchase orders in collaboration with procurement team; Handle customer back-order management efficiently; Cultivate strong relationships with reporting tools; Detail-oriented with strong time management skills, capable of leading and working on multiple
with other teams as needed. All activities are managed internally through a CRM, emphasising the importance Solutions Architects, Services Business Development Managers, and professional services resources; Obtain and understanding customer decision-making processes while managing vendor requirements for sales closure; Strong