Do you enjoy telling stories through data and working with large data sets? Our Sales Planning team is looking for a team member to dive into customer journey touchpoints then create dashboards and reports that offer insight into the performance of the Contact Center. • Write SQL queries and proce
To ensure delivery of accurate, reliable and timely reporting, real-time monitoring and fault identification to the client and operations, best-enabling the delivery of contractual KPIs and ensuring the cost effective use of resources against planned and unplanned volumes. This role is intended to l