Response
Support Users with systems problems 3. Investigations a. Investigate anomalies in the code 4. Documentation
Paracon Key Responsibilities Monitors, investigates and reports on information security incidents, Internet Operations Centre tasks. Conducts analyses and investigation of alleged breaches of Internet . Researches
files.
System
reports and summarize information following investigations and incidents.
partner files. Support and troubleshoot issues, investigate incidents, and analyze system metrics, logs, tools for automating the troubleshooting and investigation process. System Deployment and Maintenance: reports and summarize information following investigations and incidents. Document procedures and update
partner files. Support and troubleshoot issues, investigate incidents, and analyze system metrics, logs, tools for automating the troubleshooting and investigation process. System Deployment and Maintenance: reports and summarize information following investigations and incidents. Document procedures and update
or create diagnostic data to assist in the investigation and resolution of problems
telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms escalated timeously to all the relevant parties. Investigating and analysing root causes as well as problem re-assign it to the applicable area for further investigation and resolution. Escalating to management in
effectiveness at all times. It can be expected to investigate and solve problems as they occur. Services to improve quality, efficiency and availability. Investigate all modelling and control system failures and goals as defined in KPIs. Identify problems, investigate solutions and solve problem in order to achieve
Responsibilities:
Skills Summary