Enhancement of triage process and first time resolution along with proactive parts recommendation ordering.
- Enhancement of triage process and first time resolution along with proactive parts recommendation ordering.
quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking staff through resolved. Replacing or repairing the necessary parts. Supporting the roll-out of new applications. Providing procedural documentation. Managing multiple cases at one time. Testing and evaluating new technologies. Conducting
accounting knowledge.
with queries around technical content, drawings, parts or BOMs.
Manage workshop BOM and job changes designers/engineers around changes etc.
Audit Parts manuals to BOMs where necessary.
Vendor changes presented.
Driven, results orientated with strong time management, prioritization and organizational skills
Fundamental accounting knowledge. Projects from time to Time to improve the Business. Troubleshoot user issues role, we invite you to apply and become an integral part of an innovative team. If you are interested in
commencement to completion within the scope; budget and time agreed. Projects could be associated with any discipline flexible and adapt to change, to work independently, part of a multi-disciplinary team
clearly communicate with directors and have good time management skills.
Technical
simultaneously.
a crucial role in ensuring that clients receive timely and effective technical support, thereby contributing of calls are resolved per day.
for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident Coordinator processes. Service Level Agreements play an important part for this role as this creates strict timelines for tracking of parts Understand Engineer scheduling processes Knowledge and/or undertraining of parts shipping behavior and willingness to assist the users at all times Ensure 98% of all calls are answered within 30 seconds
clearly communicate with directors and have good time management skills. Technical and Professional Expertise: simultaneously. Ability to work independently and as part of a team, with a strong sense of accountability