Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month An innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing experience. This role involves managing and growing the customer service team, improving efficiencies, and optimizing or more years of proven experience managing a customer service team that utilizes various support channels
certifications. Responsible for providing ICT support to customers and assisting other support technicians. Resolve responsibilities Provide Intermediate IT support to customers and colleagues as required, covering software implementation, and support of issues raised by customers Perform other duties and responsibilities as assigned any third-party applications requested by the customer – Excluding software that requires outsourced company policies standards. Sites in technician's care are running optimally without repetitive faults
engage with customer administrators to implement, maintain, and support the products in the customer environment environment. This is a customer-facing role with daily engagements either in person or remote
Implementation
implementation projects
Consultation to ensure customer environment readiness
Configuration and deployment
product
Discuss environment requirements with customer technical specialists including:
Storage
projects
Product Support
First contact with customers on support related issues
Potential to move
available at our Centurion offices or at our valued customers' premises; please note that remote work arrangements Afrikaans, facilitating effective communication Customer-centric approach with exemplary written and verbal
enhancing the online shopping experience for customers and driving the success of the business. This understanding of Shopify’s architecture, including custom theme development and advanced feature integrations
capture and/or work effort duplication, etc. Map customers' information flow between systems and or processes
go-live cut over and post go-live support. Map customers' information flow between systems and or processes
and act as a product owner as needed. Research customer needs, market trends, and potential partnerships
part in delivering high-quality products to our customers. Key Responsibilities: Develop and execute test
services, and technologies to its B2B and B2C customers, through multiple channels. You will be responsible