of Microsoft Office, antivirus software, etc. Set up user accounts, email accounts, and access permissions procedures in the helpdesk system, for accurate and up-to-date record keeping Always be willing and eager
needs for the External Clients premises Face to face up to executive level for IT software solutions and
POIL's Direct customer connects DR Testing Always up monitoring, switchover investigation and reporting
actions, either in-person or remotely to help set up systems or resolve issues. Attending to level-1 and
ensure that the requirement life cycle is adhered to. Make use of user stories in defining the requirements