Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements customer requests from varied inbound sources into the company's Call Management System. Required to can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
deployments. Define and document Cloud security standards. Provide research on industry best practices. Foundation or Cloud Computing. Financial services or banking experience. 7 years in Infrastructure, Software
at the office Industry: Financial, Payment and Banking Technology Services Amazing chance to join a well-established well-established FinTech company that specialises in banking and payment solutions. They are a fast-growing and career challenges. They aim to enable more banks and brands (listed companies and start-ups) to offer
email your CV to rndounetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2
the progress and outcome of high-impact support calls and contributing to the root cause analysis process to users on the progress of outstanding support calls, including procurement requests. Monitoring Systems
successful systems in fintech, payments, retail banking, credit, e-commerce, or logistics ● Recent experience
party vendors for seamless integration Adherence to call logging processes and meeting SLAs Password resets
ability. Contact Dewald on dewaldbe-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
supplier Best practice adoption across the platform Call Rating / DID rating Experience: 5 years experience