Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
QA To produce end user facing documentation and training material for delivery with process changes or participate in product training as and when required and provide ‘train the trainer level' training. Production Team located in HQ located in Bournemouth city centre. UK hours, Mon- Fri 33 days annual holiday allowance
participate in product training as and when required and provide ‘train the trainer level' training. To produce produce end-user facing documentation and training material for delivery with process changes or new processes
party vendors for seamless integration Adherence to call logging processes and meeting SLAs Password resets
functional and technical requirements. Training and Support: Provide training and support to end-users, ensuring
requirements.
functional and technical requirements. Training and Support: Provide training and support to end-users, ensuring
technical material Collaborate with development & training teams The post Technical Content Writer appeared
alerting routines. Knowledge of policies, procedures, training, and compliance requirements. Remote support experience opportunities in IT systems and service delivery. Conduct training sessions to maximize system utilization. Maintain
troubleshoot Pilot POS systems for clients Provide training and support to clients on how to use the Pilot