“Mid Level IT Support Engineer (JB4422) Rosebank, Johannesburg Market Related Duration: Permanent Our is looking for a highly skilled and motived Mid Level IT Support Engineer to join their busy team. You advantageous. Duties and Responsibilities: Deliver second-level technical support to clients via phone, email, and infrastructure and server systems. Collaborate with Level-1 support engineers, project managers, and vendors verify with Kontak Recruitment. “ The post Mid Level IT Support Engineer (JB4422) appeared first on freerecruit
understanding of hardware breakfix processes. Service Level Agreements play an important part for this role be able to use Microsoft Office Proficient data entry skills Proficient in English 2 years' experience incidents and requests in order to achieve Service Level Agreements. Effective verbal and written communication incident is reassigned to other functional levels such as 2nd Level, Field Service Engineers etc. Ensure that and update incidents via the activity history entries Responsible for escalation for P1 incidents via
their team. Key Responsibilities: Handling Second Level Technical support to both internal and external Johannesburg, South Africa Experience Level: Mid-Senior level Do you have what it takes? Contact Kivara
their team. Key Responsibilities: Handling Second Level Technical support to both internal and external Johannesburg, South Africa Experience Level: Mid-Senior level Do you have what it takes? Contact Kivara
effectively to non-technical audiences. Seniority Level Mid-Senior level Employment Type Full-time Skills Microsoft
customer requests, adherence to specific Operational Level Agreements and contribution toward positive first first call resolution rates and overall Service Level Agreements. Key Skills / Competencies/Qualifications reference. The First Line Support Engineer is the first level of contact for customers, Engineers must therefore
vacancy for a talented and experienced mid to senior-level Fullstack Developer to maintain and support their
Nagios or PRTG. Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing
External Clients premises Face to face up to executive level for IT software solutions and business processes
premises and speaking to the Client at Executive level Face to Face at the Clients premises whenever needed