for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident Coordinator and coordinate incidents and requests from initiation to completion. The Call or Incident Coordinator is Desk Agent is responsible for the management of incidents and requests in order to achieve Service Level of all incidents that are specifically logged and therefore, are required to manage the incident during the incident lifecycle Act as the single point of contact (SPOC) for the user even if the incident is
reference number for every incident logged. Responsible for the Hand-over all incidents to the next shift for Processes and Procedures Log all service requests and incidents received within 15 minutes Provide a professional