clients. Queries and interactions are mainly telephonic or via written correspondence, but may include regard to Key Performance Areas (KPAs) • Ensure telephonic queries are dealt with timeously and effectively advantageous Competencies: • Excellent written and telephonic communication skills • Responsible, punctual
our valued external customer base. Remote IT Telephone Support for customers Remote assistance covering (optional) Other Requirements: Previous IT remote telephone support experience Fluency in English is mandatory
necessary contributions from various departments and facilitate their collaboration Work alongside project management architecture Ability to work with various departments to facilitate the orderly execution of a proposed project plan
diagnostics in an attempt to resolve the problem telephonically or via a remote support application. Should other groups, it must be followed by email or telephone call Adherence to the Call Lifecycle Management
RESPONSIBILITIES: Provide technical support to in person, telephone and email requests from users for all ICT servers FW rules. Network Cabling and Crimping. Proven telephonic and onsite support history. Willingness to travel
skills Fluency in both English and Afrikaans, facilitating effective communication Customer-centric approach
requirements
communication skills in English Good leadership and facilitation skills Willing and able to travel What’s on
standards) Meet with end users and gather requirements Facilitate daily stand-ups Ability and willingness to coach
with wireless network technologies and SIP/IP Telephone Systems. Expertise in enterprise endpoint protection