We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful verification and capturing of information into the Service Desk Application, and most importantly, displaying understanding of hardware breakfix processes. Service Level Agreements play an important part for this this role as this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies:
responsible for delivering exceptional client service experiences to all clients. Queries and interactions and Experience: • Previous call-centre experience in a customer services capacity, preferably on a technical Troubleshooting skills • Passionate about customer service Salary: On request The post Support Technician
contribution toward positive first call resolution rates and overall Service Level Agreements. Key Skills / experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined
company in Pretoria-West requires the full-time services of an IT MAINTENANCE person with a proven track systems, virtualization technologies, and cloud services. Hands-on experience with networking protocols follow-up and follow through. Exceptional Reporting and admin skills MS Word/Excel/PowerPoint/Power BI/Teams/Visio
company in Pretoria-West requires the full-time services of an IT MAINTENANCE person with a proven track systems, virtualization technologies, and cloud services. Hands-on experience with networking protocols follow-up and follow through. Exceptional Reporting and admin skills MS Word/Excel/PowerPoint/Power BI/Teams/Visio
related work equipment and services and other ICT infrastructure services of the company during office the progress and outcome of high-impact support calls and contributing to the root cause analysis process to users on the progress of outstanding support calls, including procurement requests. Monitoring Systems
party vendors for seamless integration Adherence to call logging processes and meeting SLAs Password resets (2016/365) Familiarity with on-prem and hosted email services like Office 365 & G-suite Advanced Networking
with RESTful APIs and integration of third-party services. Strong understanding of responsive design principles ability. Contact Dewald on dewaldbe-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
Team located in HQ located in Bournemouth city centre. UK hours, Mon- Fri 33 days annual holiday allowance
background. Availability to conduct 20-30 minute calls throughout the day, based on client needs. Previous Responsibilities: Conduct personalized one-on-one video calls with clients to offer support and guidance. Assist