We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful displaying a customer focused approach. This Role requires a good understanding of hardware breakfix processes this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Matric customer satisfaction is achieved. A Service Desk Agent is responsible for the management of incidents and
About the job The Technical Support Agent will be responsible for delivering exceptional client service escalations and complaints from clients. Support Agents deal mainly with inbound technical support and trouble-shooting queries. It is the responsibility of the agent to ensure that all issues are thoroughly investigated for overtime where workloads require • Logging of faults where required • First time resolution and ownership query received Recommended Requirements and Experience: • Previous call-centre experience in a customer
HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job Purpose maintenance of the company's Knowledge Base. Minimum Requirements: Certification as IT Technician preferred. A experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
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Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements s Vendor Accredited Platform certification is required, Microsoft and Citrix. Previous desktop support inbound sources into the company's Call Management System. Required to ensure that every opportunity that can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Attentiveness and excellent communication is required from an Engineer at all times. The First Line
managed through Excel and Confluence You will be required to manage the projects from start to finish, coordinate Knowledge of the development of digital communication campaigns. Fluent in English – Proficiency level. Experience
Basic Requirements ● Completed Degree BSc or BEng. ● 4 or more years of software engineering experience pipelines and other DevOps principles Preferred Requirements ● Experience with AWS serverless products and systems to improve commercial outcomes, such as a new agent portal or new data pipelines for core credit analytics Education: Bachelors (Required) Experience: Software Engineering: 4 years (Required) Application Deadline:
provide insights to key stakeholders. The position requires regular travel throughout Africa. Job Description: Manage any Route to Market system enhancements and campaigns Act as the RTM link between key African countries country change requests or systems enhancements Requirements: Minimum of B. Com degree/equivalent tertiary
candidate will report to the Development manager. Requirements: 5 years' experience in a similar role IT Degree value proposition requirement Please email your CV to rndounetworkrecruitment.co.za or call 011 622 9526.
cross-divisional projects ensuring that business process requirements are met, and best practice is achieved. • Pre suppliers 1st/2nd level support • Log calls. • Assign priority to calls low, medium, urgent, high, critical and update the knowledge base of the system. REQUIREMENTS • Must have worked on SAP and understand the