We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful Office Proficient data entry skills Proficient in English 2 years' experience in a service desk role Ability coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with
Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
General knowledge of using SQL A good standard of English communication and articulate written abilities Team located in HQ located in Bournemouth city centre. UK hours, Mon- Fri 33 days annual holiday allowance
party vendors for seamless integration Adherence to call logging processes and meeting SLAs Password resets remote telephone support experience Fluency in English is mandatory Positive personality with a willingness
Fact Finding Structured analysis Command of the English Language Excellent Communication Skills Technical
Finding
background. Availability to conduct 20-30 minute calls throughout the day, based on client needs. Previous Responsibilities: Conduct personalized one-on-one video calls with clients to offer support and guidance. Assist
the progress and outcome of high-impact support calls and contributing to the root cause analysis process to users on the progress of outstanding support calls, including procurement requests. Monitoring Systems
cabling and wi-fi networks will be a plus Fluent in English and Afrikaans Computer proficient Well presented