We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
application development seeks a highly skilled UAT Team Lead. This full-time, in-office role is pivotal satisfaction. You will establish and lead a new UAT team, implement rigorous testing processes, and ensure experience, focusing on UAT. Proven experience leading a team of testers, including recruitment, training, and
Team Lead: Investigations Projects – Bromhof – Gauteng Job Type:Permanent Job Level:Skilled Experience:Between Experience:Between 5 – 7 Years Summary Team Lead: Investigations Projects – Bromhof – Gauteng Position Reporting direction of the Investigations and Anit-Corruption team to ensure that the department’s primary objectives activities. This position requires an experienced leader of people and projects with the ability to lead start to finish whilst successfully managing a small team. Description KEY ACCOUNTABILITIES OUTPUT 1: INVESTIGATIONS
their lifecycle with us. Collaborate with internal teams and external vendors to resolve escalated infrastructure experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
join their team to review and present proposed system solution to IT Project Manager / Leader and User proposed system solution to IT Project Manager / Leader and User Management or System owner Develop systems
Intermediate Software Developer [C#] to join their dynamic team on full time basis. The successful candidate will email your CV to rndounetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2
products and solutions. • Work closely with various team members to use and enhance support tools, learn suppliers 1st/2nd level support • Log calls. • Assign priority to calls low, medium, urgent, high, critical learn and grow within the organisation. • Strong team player. The post ERP System Software Assistant appeared
Customer Success Specialist to join their growing team. This new role within the company is crucial in background. Availability to conduct 20-30 minute calls throughout the day, based on client needs. Previous Responsibilities: Conduct personalized one-on-one video calls with clients to offer support and guidance. Assist customer satisfaction. Collaborate with internal teams to share client feedback and contribute to product