Service Manager needed. ● Monitor and manage the performance of the service and logistic departments usage of the service and logistics departments ● Ongoing performance management of the service and logistics expected to monitor and control leave for the service and logistics departments ● Maintain a positive within the service and logistics departments Essential ● Must have experience in managing a service division Goal Oriented and able to meet deadlines The post Service Manager needed appeared first on freerecruit.co
Software Development Solutions External Client Service Account Manager – Gauteng Permanent position Matric working experience in the IT software solutions services rendered to EITHER: the Pension, Provident and or other Financial services /OR Healthcare Industries or other financial services Must have Project Managing full cost to company per month The post Client Service Account Manager appeared first on freerecruit.co
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top player role involves managing and growing the customer service team, improving efficiencies, and optimizing processes years of proven experience managing a customer service team that utilizes various support channels (predominantly messaging) specific to the FinTech of the Financial Services industry. A deep understanding of industry trends
project proposals and service delivery requirements, identifying human resource and service provider requirements communicating project deliverables, timeframes and service level requirements weekly and as required · Develop resource and materials requirements and engaging with service providers, supply chain and sub-contracting teams teams to confirm plans as required · Appoint service providers by identifying skills and resources required Supply Chain to review and identify appropriate service providers, provide input into the contracting requirements
positive first call resolution rates and overall Service Level Agreements. Key Skills / Competencies/Qualifications experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding ensure that the request is correctly and efficiently assigned to the correct resolver group. A key responsibility responsibility of the role is to ensure that correct business practices and fixes are used in order to resolve
and problem-solving skills to deliver support services for business applications. • The successful candidate customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholders to determine cause of issues and appropriate corrective action. • Provide system knowledge and consultancy integrity within the system. • Ensure all critical services/systems are monitored. • Provide clear, professional
agile team ● Ensure requirements are implemented correctly ● Liaise with business stakeholders to obtain
written communication skills Strong knowledge of correct grammar and spelling Minimum of 2 years relevant
(UAT) to ensure that functionality is working correctly. Deliver solutions into the applicable production group standards and the South African financial services regulatory framework. Self-management and Teamwork: relationships with peers and team members Deliver on Service Level Agreements made with colleagues Continuously culture of work-centric thinking, productivity, service delivery, and quality management Contribute to AWS Sagemaker Experience in Azure / AWS Platform Services: Azure SQL elastic instance Data factory PowerBI
beverage as well as duty free retail products, services, and technologies to its B2B and B2C customers Well-developed inter-personal skill Able to self-correct and be flexible / adapt to change Duties and Responsibilities: