HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job Purpose to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive you'll serve as the primary point of contact for customer queries or complaints, extending support beyond hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with incidents. Participate in project onboarding of new customers and upgrades. Ensure incidents are resolved within
for experienced IT Support Desk Analysts with customer call-center experience. This is an exciting position client prepares you to work in a fast-paced, agile, customer service-oriented environment while working individually the latest technologies to provide exceptional customer service in support of our clients. Remuneration
Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking support to both our internal staff and external customers.
The Role:
In this companies, as well as supporting our valued external customer base.
Experience:
Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking support to both our internal staff and external customers. The Role: In this role, you'll be the go-to person supporting our valued external customer base. Remote IT Telephone Support for customers Remote assistance covering party vendors for seamless integration Adherence to call logging processes and meeting SLAs Password resets mail routing, and account management Logging customer queries and updating tickets with SLA time Remote
dashboards for new campaigns, continuation campaigns and custom campaign dashboards. To take a brief on improvements Team located in HQ located in Bournemouth city centre. UK hours, Mon- Fri 33 days annual holiday allowance
questions and generally provide a high level of customer empathy. Setting expectation during the onboarding T. / Technical customer support experience Experience with Microsoft365 Admin Centre, Google Workspace
updates New connection implementations POIL's Direct customer connects DR Testing Always up monitoring, switchover supplier Best practice adoption across the platform Call Rating / DID rating Experience: 5 years experience
email your CV to rndounetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2
Skills/Experience:
1. Mastery in Microsoft 365 Admin Centre and Microsoft 365 SharePoint (5+ Years).
2
the progress and outcome of high-impact support calls and contributing to the root cause analysis process to users on the progress of outstanding support calls, including procurement requests. Monitoring Systems