for resolving IT issues, providing support via a ticket-based system. Your day-to-day tasks will involve management
for resolving IT issues, providing support via a ticket-based system. Your day-to-day tasks will involve management Logging customer queries and updating tickets with SLA time Remote IT Maintenance and Scheduled
thoroughly document requests for assistance in our ticket management system, and track incidents through and other problems (via information gathering, ticket trends, etc.) and communicate the information to
basic CW1 tickets opened by the company team and offering the best solutions for each ticket by researching
basic CW1 tickets opened by the company team and offering the best solutions for each ticket by researching
(timelines / prioritization – model setting up tickets in Jira). Translate client needs. Confluence and
2nd Line Support for business systems Maintain tickets within the incident lifecycle (timeously, effectively