ticket-based system. Your day-to-day tasks will involve assisting both management and employees within our group Remote IT Telephone Support for customers Remote assistance covering hardware, operating systems, email, meeting SLAs Password resets, mail routing, and account management Logging customer queries and updating
3rd line support via email, phone, and remote assistance. Visit client sites to troubleshoot, configure fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY. Applicant Responsibility:
Provide 3rd line incident support to business ● Accountability of own tasks – ability to self manage ● Work
potential, and we will empower you with the trust, accountability, and advanced technology to perform at your your personal life. Our ‘Here For You' Employee Assistance Program is available for our employees globally Assistancemsci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended
potential, and we will empower you with the trust, accountability, and advanced technology to perform at your your personal life. Our ‘Here For You' Employee Assistance Program is available for our employees globally Assistancemsci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended
packages • Ability to use initiative and to be held accountable for the escalation and communication of incidents
(NOC) and other teams to address network outages. Assist in high site expansions and upgrades in collaboration