Specialist for a contract role based in Cape Town. Provide 24 X 7 1st-line standby/support for product environments preventative measures Create processes and support mechanisms for API Consumers Security management Identify outages. Create platform self-health and healing mechanisms. Assist the Platform Product Owner to refine qualification 3-4 years of IT technical support experience. Experience working with information architecture and
understanding of ServiceNow capabilities, coupled with experience in the telecommunications industry. You will drive efficiency and effectiveness. EXPERIENCE LEVEL: Years of experience: > 7 RESPONSIBILITIES: Analyse stories and validate with customer Provide Onboarding User training Attend Daily Standups Attend UAT sessions analysis) Develop training material (user guides, instructional videos) SKILL SET: Experience in ServiceNow
Candidate Requirements 7 years experience as a Business Analyst Experience in Remedy platform. Strong business stories and validate with customer Provide Onboarding User training Attend Daily Standups Attend UAT sessions (e.g. continuous improvement analysis) Develop training material (user guides, instructional videos).
logging calls and following up with service providers and regions. This will include routing of tickets intervention including routine tests Providing technical leadership, training and support to staff Conducting reports Participating in departmental projects Providing support where required Matric essential, tertiary work shifts on site At least 5 years similar experience Must have knowledge of incident management and
intervention including routine tests• Provide technical leadership, training and support to staff• Conduct hand-over reports• Participate in departmental projects• Provide support Incident Management Problem Management
intervention including routine tests Provide technical leadership, training and support to staff Conduct hand-over compile reports Participate in departmental projects Provide support
Systems or other related field, or equivalent work experience. Certification in risk, information systems and/or Word, Power Point and Visio Ability to learn from training and on-the-job coaching This role supports to Management) IRM standards, processes, tools and training Analyse deficiencies / gaps in the current IT compliance with local legislation and regulations by providing policies, procedures, controls and standards Support
Operations Technician with at least 3 years’ experience working in the Transmission/ IP Networks environment logging calls and following up with service providers and regions. Routing of these tickets, following including routine tests.
Operations Technician with at least 3 years' experience working in the Transmission/ IP Networks environment logging calls and following up with service providers and regions. Routing of these tickets, following intervention including routine tests. Provide technical leadership, training and support to staff. Conduct hand-over reports. Participate in departmental projects. Provide support. Degree/3 Year National Diploma (S4)/within
Strategic Sourcing has established itself as a leading provider of permanent and temporary recruitment services development, lead client kick-off, and contribute to training. Oversee implementation workflow, configure SIS SIS environment, and troubleshoot issues. Provide resolutions, prioritise support items, and analyse data qualification. Formal training in requirements analysis. 5 years of Business Analysis experience in post-secondary post-secondary education. Experience with Scrum methodology. Familiarity with student information systems and