(Incident Management) tickets Action and resolve CIM (Critical Incident Management) tickets as required Raise Management) tickets as identified Action and coordinate CM (Change Management) tasks and tickets as required
As soon as possible ROLE: Working with the Group Sales teams, Group Retailers (Dealers) & a Software Supplier to deliver an updated Direct Sales Platform for Direct Sales for the GROUP and other brands. Supporting triggers into CRM solutions. Understanding of retail sales in an omni-channel environment. Supporting Testing Manager Software Delivery Experience Automotive sales experience is highly advantageous. ESSENTIAL SKILLS: Experience Ability to manage a Jira board & tickets
nts) Setting up the organization structure for Sales & Distribution processes and perform all relevant testing Preparation of Sales & Distribution templates for various objects e.g., sales orders. Integration resolving and closing Operational and Maintenance tickets within defined SLA's (Service Level Agreements)
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
management). Resolve incident tickets. Analyse and resolve problem tickets. Experience with VIP and End-user
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
including site monitoring, corrective intervention tickets and Tier 2 network operations support requirements accountability for handling corrective intervention tickets, diagnosing network problems, and implementing
inquiries, complaints, and resolutions, in the ticketing system; Assist with the installation, configuration concepts; Familiarity with help desk software, ticketing systems, and remote support tools; Excellent problem-solving
closing of production support tickets (Incidents & Problems tickets) within defined SLA's (Service
Remedy, or similar
Experience with ticketing systems like ServiceNow for incident management