We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
Abinitio, Denodo, IBM IIBR, Microsoft Azure, and Amazon Web Services to deliver robust and scalable solutions Abinitio, Denodo, IBM IIBR, Microsoft Azure and Amazon Web Services. Experience with projects focused
strong knowlwedge in IBM, IIBR, Microsoft Azure, Amazon Web Services experience on projects that focus
Abinitio, Denodo, IBM IIBR, Microsoft Azure and Amazon Web Services. Experience with projects focused
environments, specifically Microsoft Azure and Amazon Web Services (AWS). Apply experience in the enterprise
JavaScript Design architectures and implement with Amazon Web Services (AWS) - (API Gateway, Dynamo DB, Lambda
Node.js Python Experience with cloud technologies (Amazon AWS is strongly preferred): Compute: Kubernetes • Python • Experience with cloud technologies (Amazon AWS is strongly preferred): • Compute: Kubernetes
allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to to and closed.
support. Interaction with clients through meetings, calls, and emails. Handling Tickets and Tasks with the Executing analysis and resolution of Production Support calls. Raising Change Requests (CRs) and writing Functional
practical experience of IT Infrastructure such as Data Centres, Networks, Servers, Storage, Platform, Middleware