We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
with 5+ year’s quality management experience in a Call Centre environment to join their team on a 3 year
years experience as a storeman Must have strong admin skills Must have technical Background Must be
Quality Assurer - Call Centre Our client is looking for a Quality Assurer to work at a call centre. Applicant
pack, hot fix installation and writing of various admin SQL scripts - SSIS package troubleshooting and developer
company for all candidates applying - Ensure that all calls and tickets are answered and resolved within the Regularly check and update all calls and tickets. Act on reassigned calls and tickets accordingly. This
support. Interaction with clients through meetings, calls, and emails. Handling Tickets and Tasks with the Executing analysis and resolution of Production Support calls. Raising Change Requests (CRs) and writing Functional
Network Layout Documentation Helpdesk Management and call closure Client management Networking experience
Calling ALL Linux System Engineers Do you want to indulge in the perks of REMOTE WORK Are you passionate
Management Team, Merchants Department, Impacted Call Centre Agents.