My client is seeking a Quality Assurance Agent with 5 year's quality management experience in a Call
all non-hardware related incidents recorded in Ticket Management System. Monitoring and delivering Service
looking for an EUC Technician/ IT Service Desk Agent to be based in Bloemfontein. The successful candidate
My client is seeking a Quality Assurance Agent with 5+ year’s quality management experience in a
looking for an EUC Technician/ IT Service Desk Agent to be based in Bloemfontein. The successful candidate
Service Desk Agents I to join our team. As a Service Desk Agent, you'll play a pivotal
(Incident Management) tickets Action and resolve CIM (Critical Incident Management) tickets as required Raise Management) tickets as identified Action and coordinate CM (Change Management) tasks and tickets as required
12 1 - 2 years' Banking experience 1 - 2 Years' ticket management experience FICA knowledge RESPONSIBILITIES:
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
management). Resolve incident tickets. Analyse and resolve problem tickets. Experience with VIP and End-user