End user account setup and configuration. Visualisation of Helpdesk and Network incidents. Support Plant
office and remote work. RESPONSIBILITIES: End user support triage and escalation. System Health check backups, server health, integration reporting) End user support triage and escalation. simple user requests
interacting with end users, understanding their issues, and providing timely and courteous support.
German IT Service Management (ITSM) VIP and end-user support requests Be responsible for the verification resolve problem tickets Experience with VIP and End-user support Experience with technical documentation, standard
(monitoring control, IM, PM, CM, documentation, end-user support, ITSM, etc.) Basic knowledge of AWS DevOps
issues. Implement updates and continuous end-users' support . KPI Attention to detail. Communication/team
issues. Implement updates and continuous end-users support KPI's Attention to detail. Communication/team