Reference: DBN002936-CR-1 Call Centre Manager Our client is looking for a Centre Manager in Umhlanga who following requirements: A strong knowledge of call centres An analytical mindset At least 5 years of experience
Reference: DBN002936-CR-1 Call Centre Manager Our client is looking for a Centre Manager in Umhlanga who following requirements: A strong knowledge of call centres An analytical mindset At least 5 years of experience
systems ➢ Process any follow up action ➢ Perform all call resolutions related to assigned areas ➢ Develop for Cisco device information ➢ Log all telephonic calls ➢ SNOW: Proper updates on SNOW to be done daily NNMi: Monitor and conduct Incident Reporting ➢ Log calls where faulty network devices have been reported fault has been identified. (Area visit). ➢ Wire Centre Visits: (Make sure you have knowledge of the locations) asset tags ➢ To do troubleshooting by visiting wire centre or location where fault has been reported or identified
programs: Data Centre – Civil Works, building/constructions. Municipal electrical upgrades. Data Centre – Mechanical meetings using Microsoft Teams however meetings and Head Office or Customers may be required on occasion
Using a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix Digital platforms as well as call centres and CEO's Office. Identify top service call drivers and draft suggested on boarding initiatives with customer contact centres Identify potential service improvement tools and
ng a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix platforms as well as call centres and CEO’s Office.
experience with software testing tools, i.e. Quality Centre, Quick Test Professional, Unified Functional Testing two years practical work experience on HP Quality Centre test tool. Qualifications Relevant IT degree /
join our international manufacturing client with head offices based in the Midrand. You will be required ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
started as a technician and worked my way up to the Head of the Installation and Maintenance Division; from arena achieving positions such as Head Sales and Projects - Africa, Head of Projects and later Account Director annum. In this period I played an integral role, as Head of Sales and Projects, in achieving three first hands on experience and one and a half years as Head of Sales and Business Development. At this point
started as a technician and worked my way up to the Head of the Installation and Maintenance Division; from arena achieving positions such as Head Sales and Projects - Africa, Head of Projects and later Account Director annum. In this period I played an integral role, as Head of Sales and Projects, in achieving three first hands on experience and one and a half years as Head of Sales and Business Development. At this point hands on experience and one and a half years as Head of Sales and Business Development. At this point