rollout and post-implementation support. Consultant resolves configuration and functional business issues specializing
calls and emails. Receiving, troubleshooting, resolving, and closing operational and maintenance tickets
internal teams and external customers, helping to resolve complex network issues quickly and efficiently high-level technical escalations. Analyse and resolve complex problems that are escalated by team members and techniques. Ability to quickly identify and resolve problems affecting network performance and stability
security, and cost efficiency. Troubleshoot and resolve cloud-related issues, ensuring minimal disruption
customer's expectations Customer queries/ complaints resolved in accordance with ERP COE service standards and customer's expectations Customer queries/ complaints resolved in accordance with ERP COE service standards and
customer's expectations Customer queries/ complaints resolved in accordance with ERP COE service standards and customer's expectations Customer queries/ complaints resolved in accordance with ERP COE service standards and
particularly in cloud data engineering. Troubleshoot and resolve data-related issues in a timely manner Qualifications
readiness, and data integrity. Troubleshoot and resolve clustering-related issues, including failovers
Ensure OEM 3rd level support calls are logged and resolved as per OEM resolution, as per client OEM Support
Developers to understand the application features, resolve issues, and verify bug fixes. Perform Regression