Reference: DBN002936-CR-1 Call Centre Manager Our client is looking for a Centre Manager in Umhlanga who following requirements: A strong knowledge of call centres An analytical mindset At least 5 years of experience
Reference: DBN002936-CR-1 Call Centre Manager Our client is looking for a Centre Manager in Umhlanga who following requirements: A strong knowledge of call centres An analytical mindset At least 5 years of experience
mandatory Training GSM training is mandatory as well as some training on SS7 and SIGTRAN. Some training on Oracle Linux is also required Training on any scripting language is a must Training on various systems in the Portal, Call Centre and Business information systems space Any Project Management training is highly
systems ➢ Process any follow up action ➢ Perform all call resolutions related to assigned areas ➢ Develop for Cisco device information ➢ Log all telephonic calls ➢ SNOW: Proper updates on SNOW to be done daily NNMi: Monitor and conduct Incident Reporting ➢ Log calls where faulty network devices have been reported fault has been identified. (Area visit). ➢ Wire Centre Visits: (Make sure you have knowledge of the locations) asset tags ➢ To do troubleshooting by visiting wire centre or location where fault has been reported or identified
Using a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix Digital platforms as well as call centres and CEO's Office. Identify top service call drivers and draft suggested on boarding initiatives with customer contact centres Identify potential service improvement tools and
ng a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix platforms as well as call centres and CEO’s Office.
experience with software testing tools, i.e. Quality Centre, Quick Test Professional, Unified Functional Testing two years practical work experience on HP Quality Centre test tool. Qualifications Relevant IT degree /
Our client in the centre of Pretoria, a large financial institute has a vacancy for a Data Engineer
Governance Board (DGB) and data management competency centres within the company.
Become a trusted advisor
ways to operate and add value to FinSurv.
Train other employees with FinSurv on how to access the
objects Preparing User manuals and conducting training to business process owners Go-live preparation support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Monthly
WordPress Designer Freelancer needed, City Centre, Cape Town. Company Name: Koca Bean. We are looking