Reference: JHB002008-DDT -1 Are you a seasoned Technical Support Manager with a passion for leading high-performing experienced professional to helm our clients' technical support department, drive exceptional customer years) in a technical support leadership role within the ISP industry. Strong technical background with Responsibilities: Team Leadership: Lead and manage a team of technical support agents, providing guidance, coaching, and effective resolution of customer inquiries, technical issues, and service requests, while maintaining
their technical challenges and provide effective solutions using Altair software. Provide technical support Work closely with clients to understand their technical needs and assist in the implementation of software software solutions. Collaborate with the sales and technical teams to ensure client requirements are met with customer-oriented approach. Ability to communicate complex technical details clearly and concisely. Willingness to
ability to collaborate effectively with technical and non-technical team members. • Degree/ Diploma in Information
ability to present complex information to non-technical colleagues. Good time management skills and the up-to-date and secure. Provide technical support to users and train non-technical workers on the business's
processes
Qualifications
Communicate complex data insights to both technical and non-technical stakeholders, offering recommendations Insurance is advantageous Exceptional numerical and technical aptitude Apply now For more Quantitative and Analytics
Communicate complex data insights to both technical and non-technical stakeholders, offering recommendations Insurance is advantageous Exceptional numerical and technical aptitude Apply now For more Quantitative and Analytics
of 4 years' experience in engineering, product/technical program management, Infrastructure management excitement to communicate our team's outcomes. Strong technical expertise in infrastructure technologies, including and cloud platforms. Demonstrated experience in technical pre-sales support, solution design, and project through technical pre-sales support and client engagement. ROLES AND RESPONSIBILITIES 1. Technical Pre-Sales understand client needs and objectives. Provide technical expertise and guidance during the pre-sales process
up-to-date and secure Provide technical support to users and train non-technical workers on the business's
software to clients Troubleshoot and resolve technical issues reported by customers Assist customers multiple tasks Proficient in troubleshooting technical issue Desired Experience: The ideal candidate