Software Development Solutions External Client Service Account Manager – Gauteng Permanent position Matric working experience in the IT software solutions services rendered to EITHER: the Pension, Provident and or other Financial services /OR Healthcare Industries or other financial services Must have Project Managing Software Development Solutions External Client Service Account Manager appeared first on freerecruit.co
its solution. Must be customer-oriented and patient to deal with difficult customers. The goal is to create support to the agents in the call centre Handing the daily IT Incidents service requests and close looping looping Serve as the first point of contact for customers seeking technical assistance over the phone or email maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates experience as a help desk technician or other customer support role Graduate with specialization in Information
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous Fraud cases (calls and emails) are actioned to provide assistance / feedback to customers. Load security transactions / activity cannot be confirmed with customers and make clear notes on the fraud monitoring and validity of suspicious transactions / activity with customers to detect / prevent fraud (all fraud types) Ensure deviations from procedures immediately. Dealing with customers in a professional manner Provide feedback to internal
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous Fraud cases (calls and emails) are actioned to provide assistance / feedback to customers. Load security transactions / activity cannot be confirmed with customers and make clear notes on the fraud monitoring and validity of suspicious transactions / activity with customers to detect / prevent fraud (all fraud types) Ensure deviations from procedures immediately. Dealing with customers in a professional manner Provide feedback to internal
system upgrades, and delivering excellent customer service. KEY PERFORMANCE AREAS Technical Support: Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly
system upgrades, and delivering excellent customer service. KEY PERFORMANCE AREAS Technical Support: Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly
Collaborating Centre for HIV Research and Policy and is recognised as a DSI-NRF Centre of Excellence servers and end user devices Management of Helpdesk service requests Monitor and respond to system alerts and backups Conduct high-level root-cause analysis of service interruptions and establish preventive measures
business productivity Encourage and maintain a “customer service” philosophy within the BI team with business position preferred 2 years' experience in a contact centre preferred Accounting/Finance experience preferred
Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly
enhance the efficiency and effectiveness of its services. We are looking for this candidate to have experience the value of the product and representing the customer to the development team to achieve the product