Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month An innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing experience. This role involves managing and growing the customer service team, improving efficiencies, and optimizing or more years of proven experience managing a customer service team that utilizes various support channels
quality control. By fostering internal and external customer satisfaction and enhancing collaborative efforts implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution MK processes and systems. Internal and External Customer Satisfaction: Schedule and chair Operational Meetings matters that impact on Customer Relationships. Ensure that the Customer Care department understands new the requirements into a functional specification Customer interaction/Relationship management experience
quality control. By fostering internal and external customer satisfaction and enhancing collaborative efforts implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution MK processes and systems. Internal and External Customer Satisfaction: Schedule and chair Operational Meetings matters that impact on Customer Relationships. Ensure that the Customer Care department understands new the requirements into a functional specification Customer interaction/Relationship management experience
proactive by nature. Knowledge of working with customer SLA's and corresponding levels of responsibility responsibility. Conduct on-site remedial repair tasks for customers. Preform hardware installations. Fulfil assignments service events within SLA and to customer satisfaction ("resolve the customer"). Provide timely, precise, communication with customers. Conduct effective debriefs and report service calls for future improvements improvements. Travel to and from customer sites, documenting work activities and managing administrative tasks
Join Our Team: Customer Retention Strategist Extraordinaire Are you ready to take on a challenge that insights into actionable strategies that keep customers coming back for more? If so, we want you on our dynamic individual to spearhead our customer retention efforts. As a Customer Retention Strategist, you'll play shaping and executing strategies to keep our valued customers engaged and satisfied. Key Responsibilities: Collaborate drive operational excellence within our retention call center model. Leverage your consumer marketing experience
Join Our Team: Customer Retention Strategist Extraordinaire Are you ready to take on a challenge that insights into actionable strategies that keep customers coming back for more? If so, we want you on our dynamic individual to spearhead our customer retention efforts. As a Customer Retention Strategist, you'll play shaping and executing strategies to keep our valued customers engaged and satisfied. Key Responsibilities: Collaborate drive operational excellence within our retention call center model. Leverage your consumer marketing experience
VMWare and Cloud platforms for customers.
investigations based on customer requirements • Technical training and support of customers on management systems Audits: • Audits planned and performed based on customer requirements • Feedback on findings provided to investigations planned and performed based on customer requirements • Feedback on findings provided to maintained • Technical training and support of customers on management systems and/or areas of specialization as appropriate) • Project pre-migration sheet (custom) • Project pre-migration data capturing • Project
tech/software industry. Analyse market trends, customer needs, and competitive landscape to inform business strategies. Identify and evaluate new markets and customer segments for potential growth. Lead Generation through various channels, including networking, cold calling, email campaigns, and industry events. Qualify
tech/software industry. Analyse market trends, customer needs, and competitive landscape to inform business strategies. Identify and evaluate new markets and customer segments for potential growth. Lead Generation through various channels, including networking, cold calling, email campaigns, and industry events. Qualify