Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top expansion plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and a customer service team that utilizes various support channels (predominantly messaging) specific to service designs. Messaging Support: Expertise in managing messaging support as the primary communication
administration Windows server support and maintenance Syspro server and client support Microsoft exchange server proxy and firewall system support (Squid, IP tables) Cisco LAN equipment support and maintenance Daily LAN LAN user hardware and software support Server maintenance and business continuity (backups, etc) Project interdepartmental systems support Androis system, PLCs and HMI machines support Matric / Grade 12, CompTIA Certified IT Professional 3 - 5 Years experience in IT support and services Adroid systems, HMI machines and PLCs
systems that support core organizational functions. Through monitoring, maintaining, supporting, and optimizing in the rare circumstance where emergency onsite support is required at the data centre. Professional diagramming
hardware or software faults. Providing technical support to end-users either face-to-face, over the phone and interpersonal skills to provide technical support to end-users. Ability to work under pressure and
and senior managers. Administrative Support: Provide general support including managing emails, maintaining workflow. Please do not apply using Scanned CVs, no supporting documentation is required at this point, this
architecture that effectively support business strategies. Advocating and supporting the enterprise's IT strategy advise to the business across all disciplines. Support the achievement of the business strategy, objectives initiatives (e.g. staff surveys etc.). Participate and support corporate responsibility initiatives for the achievement
savings can be implemented. Partnerships assistance: Support partner and supplier relationships by ensuring teams by gathering information from partners in support of customer solutions. Handle queries from partners JE. Assist in partner systems and processes in support of achieving company targets for Order Entry, Turnover Agreement (SLA) templates as used by the Sales and/or Support teams Approval and release of the above mentioned
solutions across multiple technologies, and the supporting-processes such that Company is able to deliver all technical deliverables. Provide guidance and support regarding technology discussions to executive management upskilling of others within area of expertise Support the achievement of the business strategy, objectives initiatives (e.g. staff surveys etc.). Participate and support corporate responsibility initiatives for the achievement
Infrastructure Service Delivery Manager Ensure Service Support and Service Delivery processes are in place to
functionality, reduce IT Cost or improve levels of Service Support the achievement of the business strategy, objectives initiatives (e.g. staff surveys etc.). Participate and support corporate responsibility initiatives for the achievement