N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
their clients' portfolios; · Managing the support Centre, in terms of monitoring inbound calls from participants relationship between Support Centre and administration teams to ensure effective contact centre performance to the increased knowledge of products; · Ensure that Support Centre provide quality customer service on every call; of all FSP queries; Experience: · 2 years call centre industry experience · Experience in a brokerage
their clients' portfolios; · Managing the support Centre, in terms of monitoring inbound calls from participants relationship between Support Centre and administration teams to ensure effective contact centre performance to the increased knowledge of products; · Ensure that Support Centre provide quality customer service on every call; of all FSP queries; Experience: · 2 years call centre industry experience · Experience in a brokerage
documentation and handover to maintenance / call centre and accepting handover from presales for new clients role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links and
analogue, SIP, VoIP telephony systems and contact centres. Good understanding of IP version4 addressing structure analogue, SIP, VoIP telephony systems and contact centres. Good understanding of IP version4 addressing structure analogue, SIP, VoIP telephony systems and contact centres. Good understanding of IP version4 addressing structure
WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high customer service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high customer service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
provided by vendors. Providing support for contact centre operations. Qualifications A three year IT Diploma analogue, SIP, VoIP telephony systems and contact centres Good understanding of switching and routing functionality
Gap Analysis, Customer Data Analysis, Shopping Centre Research, etc. Collect, analyse, interrogate, and
and allocation to priority projects Finance Cost centre management Budget allocation and monitoring of