Client Management Communicate effectively with internal clients to identify needs and evaluate alternative to increase internal client satisfaction and deepen client relationships. Manage internal client expectations training programs. Internal Operations Suggest areas for improvement in internal processes along with with possible solutions. Lead internal teams/task forces. An honours degree (of at least 2nd class) in Computer
Advisors via the telephone and email. Liaise with internal and external vendors or service providers to ensure
Advisors via the telephone and email. Liaise with internal and external vendors or service providers to ensure
date with technology trends, both locally and internationally Apply creative thought processes to solve complex to interview and interact professionally, with internal and external people Capability to present ideas
incidents with software vendors if required. Updating internal knowledge base and documentation. Work with business
researchers; Cluster internal network management: Configure and manage internal network infrastructure
requirements and putting forward recommendations on how internal, and external clients' processes can be improved
existing products to meet client needs Liaise with internal teams (e.g. developers and product managers) to
2nd line support, and product teams to serve internal and external customers. Grade 12, or equivalent
customers in a professional manner Provide feedback to internal and external stakeholders. Investigate / resolve