technical excellence, reliability, and usability with a clear and strong orientation to delight our users, ensuring team and organisation. Customer orientation - responsible for creating a customer-oriented attitude within identifying and understanding the needs of all customers and managing their expectation. Facilitates an as required to achieve objectives. Consistent, clear, and regular communication with key internal and Ensures others understand the decision before moving forward. Considers short- and long-term implications of
actioned to provide assistance / feedback to customers. Load security blocks where suspicious transactions transactions / activity cannot be confirmed with customers and make clear notes on the fraud monitoring and case validity of suspicious transactions / activity with customers to detect / prevent fraud (all fraud types) Ensure deviations from procedures immediately. Dealing with customers in a professional manner Provide feedback to internal and external stakeholders. Investigate / resolve customer disputes / cases. Escalate / report high risk
actioned to provide assistance / feedback to customers. Load security blocks where suspicious transactions transactions / activity cannot be confirmed with customers and make clear notes on the fraud monitoring and case validity of suspicious transactions / activity with customers to detect / prevent fraud (all fraud types) Ensure deviations from procedures immediately. Dealing with customers in a professional manner Provide feedback to internal and external stakeholders. Investigate / resolve customer disputes / cases. Escalate / report high risk
technical information in a clear and understandable manner. Customer Focus : A customer-centric approach is services offered. Client Relationship Management: And Customer Visits: Build and maintain strong relationships addressing concerns, and providing excellent customer service. Regular communication is essential to Communication: Clear and effective communication skills for collaboration and customer interaction. Problem-Solving: certifications 3-5 years' experience Previous experience in Customer Service, Technical Support beneficial Hands on
approach, taking initiative to drive projects forward without waiting for instructions. • Effectively
technology leaders and customers. Demonstrate deep understanding of customer service, architecture and needed to operate customer contact centres Demonstrate deep understanding of customer service methodologies Management; ability to balance internal vs external customer requirements Adaptability / Resilience with the the ability to manage under pressure Customer Service orientated. Effective decision making skills Initiative (digital) transformation and how they relate to customer experience technology Proven strong leadership
Gauteng, KZN, or Eastern Cape, however, looking forward to extensive travelling throughout the country
recommendations to senior management and stakeholders clearly and concisely. AI and Technology Advancement: Lead models that improve debt collection strategies and customer interactions. Stay updated with the latest advancements
recommendations to senior management and stakeholders in a clear and concise manner. - AI and Technology Advancement: models that improve debt collection strategies and customer interactions. - Stay updated with the latest advancements
company based in the US, seeks a Dynamics Sales/Customer Service CRM Technician Technical Proficiency: essential. Proficiency in configuring and customizing the Customer Service and Sales modules is needed. Sales streamline sales and service operations. Knowledge of Customer Service Workspace is a huge PLUS Problem-Solving escalations and ensuring timely resolution of customer issues. Communication and Collaboration: Effective Microsoft Dynamics Solid experaince on the Sales and Customer service module. R48 000- 80 000 PM