problematic customers for connection tracking (PING, TRAFFIC, UPTIME). Update PRTG with missing or incorrect
problematic customers for connection tracking (PING, TRAFFIC, UPTIME). Update PRTG with missing or incorrect
home-grown tech company that builds tools and services that enable affordable internet access to Ekasi Africa, while providing the absolute best customer service and experience possible. Ikeja has a culture of warehouse staff, as well as the finance and sales department • Drive the implementation of all warehouse activities analysis, problem-solving and implementation of corrective and preventative measures, including introducing
timelines with customers while adhering to our service level agreement for issue response/resolution. customer support service levels. • Maintaining a high level of professionalism and customer service at all times • Provide technical support & consultation services on the supported systems as required by the customer and training. • Preventative maintenance—When corrective maintenance activities are low, work will be Ensure his/her support tickets are completed correctly and timeously. • Completion of RCA report when
with other IT staff and departments to ensure smooth functioning of IT services and projects Documenting
vulnerabilities promptly and efficiently. Analyze network traffic patterns and performance metrics to identify potential Architect, implement, and maintain specialized network services, concentrating on all aspects of network infrastructure pre-planned alternative routes or systems to restore service in networks and communication environments. Promote
environment, while providing the highest customer service. The engineer answers incoming calls, tracks all problem research to route the customers query to the correct resolver team or apply an appropriate resolution all Pending UNA requests. Ensure the device is correctly prepared before deployment. Set up user profiles IT operations (essential) Experience in Remedy Service Desk (advantageous) Detailed track record of VIP
silo-based adoption of Digital/Marketplace/Cloud and Services implementation transformation (in line with company Identify suitable channel partners per product and service to drive partner engagement plan with BDMs to drive vendor strategy across the channel Ensure that the correct resources are available in the business unit to to drive technical, sales and marketing services to the channel (enablement) Produce coherent and integral
two-factor authentication. Collaborate with other departments to ensure that security is considered in every operations from product development to customer service. Keep abreast of new security threats and vulnerabilities their effectiveness. Manage security vendors and service partners, ensuring that they meet all contractual transitions to the Security cloud services such as tenant setup and service configuration, focused on cloud technical support for Phakamo Security services and resolve service-related issues through research and
technical training to customers on our products and services. • Working with the Sales and Marketing teams products and services. • Maintaining a high level of professionalism and customer service at all times and training. • Preventative maintenance—When corrective maintenance activities are low, work will be