Ensure that the Support tickets are updated every hour P 3 - Medium Ensure that the Support tickets are that Triggers are cleaned up for the weekend After hours staff - Pending tickets - Ensure that you call relevant receipts. - Submit after hours claims before 20th of the month After Hours Support: - Ensure that that you are aware of when you will be doing after hours support,(not checking the roster is no excuse) - customer whilst on after hours support - Ensure that you escalate accordingly after hours when needed - Ensure
on a broad scale After hour work: Must be able to accept calls from clients after hours for emergencies business hours to perform maintenance and upgrades. This also includes handling after hour P1 & P2
Process on Breakdowns Service Level Agreements After hour calls Standby to open workshop for field service
Process on Breakdowns Service Level Agreements After hour calls Standby to open workshop for field service
and external users during and if required after working hours. Escalate calls if necessary. Help users Provide server support – ad-hock. Remote support after hours. Provide support on printers, scanners, video
Operational support is crucial, with standby and after-hours support expected. Manage and maintain Kafka Even
arise. Provide standby support and respond to after-hours incidents as needed. Document and escalate issues Willingness to provide standby support and respond to after-hours emergencies. Additional Requirements: Must have
be required every second week after probation period. Some after hours or weekend work will be required
tasks in the feature team Flexibility to work after hours if needed Experience in a DevOps environment
a go-getter attitude and be prepared to work after hours Strong planning skills capabilities Valid drivers