support of products as listed above Keeping CRM tickets up to date - from initial assignment to completion presales for new clients Manage L1 engineers, ensure tickets are updated timeously Assist with Product demonstrations
documentation and providing time estimates for tickets Framework/ Skills NET Framework 5 .NET Core 7 ASP
changes, new functions and bugs compiled. • Request ticket updated according to status. • All relevant code relationships with relevant people maintained. • RT(ticketing system) system maintained. • Knowledge is shared
Space usage and consumption) Server room checks (air-cons, servers, routers, switches etc) Daily plant
of service with the company. Server room checks (air-cons, servers, routers, switches etc). Daily plant
incidents and requests. Track, route and redirect tickets to correct resources/ resolver groups. Escalation
incidents and requests. Track, route and redirect tickets to correct resources/ resolver groups. Escalation
MASS information uploads. Log calls on helpdesk ticketing system (e.g. SysAid) for new application us-ers