Reference: JHB000987-DS-1 Role: IT Helpdesk Technician Location: Fourways. Johannesburg Company: A leading and growing MSP with over 30 years' experience are looking for a IT Helpdesk Technician to join their dynamic and friendly team. Provide 24x7 support and maintenance Microsoft Servers environme
Reference: HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job Purpose As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be
based Cape Town to provide technical support and assistance to customers, whether on the phone or in person step-by-step through the problem-solving process. Help with troubleshooting hardware and software. Follow
IT faults logged with the helpdesk. Assist Group IT & EA Manager in the implementation of the IT strategy
point of contact for customers seeking technical assistance on the phone or email. Duties & Responsibilities processes Administrative Process Minimum of 5 years' help desk experience Knowledge of computer hardware. Ability various devices with more complex configurations. Helpful nature with the ability to communicate with clients Consultant Risk Mitigator Solutioner Knowledge Manager Relationship builder Change Leader Problem owner
point of contact for customers seeking technical assistance on the phone or email. Duties & Responsibilities Experience, Skills and Knowledge: Minimum of 5 years' help desk experience Knowledge of computer hardware. Ability various devices with more complex configurations. Helpful nature with the ability to communicate with clients Consultant Risk Mitigator Solutioner Knowledge Manager Relationship builder Change Leader Problem owner
telephone and e-mail Provide timely and professional assistance to end-users Guide end-users through step-by-step step-by-step solutions or provide clear instructions to help them resolve software issues Problem Analysis and PowerPoint and Aderant (Practice Management Software) General Assist HR with operations staff skills audits iManage) Minimum of 5 years experience on training/assisting with MS Word iManage skills will be an advantage
service desk manager is responsible for managing daily operations of the service desk, managing the service service desk team, representing the team to other stakeholders, and helping to ensure that the service service desk is constantly developing and improving. To meet these many demands, a good service desk manager have: The ability to build a cohesive team and to manage people effectively. This includes the ability to understanding of the strategic vision for the service desk and the ability to set the long-term direction of
IT Service Desk Analyst - Gauteng A digital bank with a strong entrepreneurial identity and a high-performance procedures. Documenting processes and maintaining service desk records. Collaborating with internal departments Proficiency in customer relationship management (CRM) and task management software. Exceptional analytical interpersonal skills. Excellent organizational and time management skills. Troubleshooting experience on Microsoft also vital that service desk analysts possess competency in call centre management tools. Monthly Salary:
IT Service Desk Analyst - Gauteng A digital bank with a strong entrepreneurial identity and a high-performance procedures. Documenting processes and maintaining service desk records. Collaborating with internal departments Proficiency in customer relationship management (CRM) and task management software. Exceptional analytical interpersonal skills. Excellent organizational and time management skills. Troubleshooting experience on Microsoft also vital that service desk analysts possess competency in call centre management tools. Monthly Salary: