Well-established IT security services company has an opportunity for a Managed Services Manager available within within their Managed Service and Software Support Department at Route 21 Corporate Park, Irene, Gauteng Minimum Centre or Customer Support Management role Extensive experience in managing a team within a call center technologies and software. Basic understanding of IT service management principles (ITIL certification is a plus) high levels of customer satisfaction. Schedule and manage staff to maintain 24/7 coverage. Implement and
Financial Space are on the hunt for a Junior IT Project Manager based in the Menlyn/ Pretoria area for well as growth within their dynamic team. Duties: Manage and deliver Software Development IT projects from Education & Training. Project Management / Agile Project Manager / Scrum qualification (or practical will be an advantage. Prior practical experience managing software development IT projects will be advantageous
overview: The onsite junior project manager works closely with our senior management team to ensure the with both internal and external stakeholders, managing project documentation, monitoring progress and documents to guide development teams. Junior, Project, Manager
Infrastructure Services Manager - Automotive Aftermarket Parts responsible for overseeing and managing the Company's to date with the latest technologies Project Management Develop requirements, outline budgets and schedules and timetables with user departments. People Management Provide guidance and support to IT team members Coaching, counselling, and disciplining employees. Managing business processes Evaluate user needs and system systems, including anti-virus software, print services and email provision Provide secure access to the
Well-established IT security services company has an opportunity for a Managed Services Manager available within within their Managed Service and Software Support Department at Route 21 Corporate Park, Irene, Gauteng Minimum Centre or Customer Support Management role Extensive experience in managing a team within a call center technologies and software. Basic understanding of IT service management principles (ITIL certification is a plus) high levels of customer satisfaction. Schedule and manage staff to maintain 24/7 coverage. Implement and
client in the IT industry is looking for a IT Service Management Administrator to join their dynamic team experience in service delivery, incident, and problem management, change management, event management, request request management, CMDB and continuous service improvement. Responsibilities: Administer and maintain the the ITSM service desk platform FreshService Customize the ITSM tool to align with organizational processes workflows, automation rules, and service catalogue items. Define and manage service-level agreements (SLAs).
in liaison with the IT Service Desk, Contact Centre and all Technology Services Monitor and assess the performance, etc. meet/satisfy user requirements Manage Service level delivery according to agreed and signed business stability Manage 3rd Party escalation 2-3 years' direct experience in managing IT systems from channel environment. Experience in a healthcare services environment. ITIL Foundation Certified is a prerequisite
Industry requires a Technical Manager to manage their technical department Manage Technical department and customer services, this includes counter support, telephonic support, site support and repairs. Manage operational Design of security systems and solution testing Manage training academy Training of installers and end-users end-users Min. 10 years exp as a Tech Service Manager Must have security product knowledge and design of
You will manage the technical department, training academy and ensure the correct level of product knowledge on areas of responsibility: Technical Department Manage Technical Department Ensure high level of support R&D Solution Testing Internal Systems Support Manage operational availability of all internal systems Alarms, Solar Backup Power Systems Training Academy Manage Training Academy Maintain SAQA and SASSETA standards business management and administration Experience required: Management of Technical Services Management of
The service desk manager is responsible for managing daily operations of the service desk, managing the the service desk team, representing the team to other stakeholders, and helping to ensure that the service demands, a good service desk manager must have: The ability to build a cohesive team and to manage people effectively understanding of the strategic vision for the service desk and the ability to set the long-term direction Knowledge and understanding of best practices for service management. Strong communication skills, including the