Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The
Logging customer calls; Opening job card; taking photos of faulty equipment; Providing full detailed warranties. Matric; 2 years' experience as a call centre agent; MS Excel advanced MUST be admin driven and
Logging customer calls; Opening job card; taking photos of faulty equipment; Providing full detailed warranties. Matric; 2 years' experience as a call centre agent; MS Excel advanced MUST be admin driven and
Logging customer calls; Opening job card; taking photos of faulty equipment; Providing full detailed warranties. Matric; 2 years' experience as a call centre agent; MS Excel advanced MUST be admin driven and
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
systems across six countries, utilising a network of agents and shop owners. Coding is primarily done on the company objectives in serving customers. This role calls for commitment to exceptional credit systems and
to Grave management of calls . Provide Daily feedback on Call Management and call Quality , to Manager Results : Improvement in First Call Resolution (FCR) to 70% on all calls logged to Service Desk Objective experience in a Team Lead / Supervisor role in a Call Centre Certifications: Official CompTIA A and/or N Official Web hosting and Telephony systems. Experience in call coordination and escalation. Experience with taking
and Consulting experience with preferably Data Centre Infrastructure and ICT environment. Architectural Certifications (APC, Emerson, etc – Certified Data Centre Design Engineer and relevant product certification infrastructure and plant design and commercialisation. Data centre plant infrastructure. Oversee project production competitors' products. Investigate customers of data centre operations complains, determine. nature extent Recommend remedial measures to the facility and data centre management. Integrate systems with renewable energy
accounted for. Keep the asset register up to date. Log calls with external providers where and when necessary technical support to the Theatre and Fine Arts Centre. Relocate, install, set up, and configure technology Manage support calls by providing continual feedback, timely resolution, and follow-up calls subsequent to
and Consulting experience with preferably Data Centre Infrastructure and ICT environment Architectural Certifications (APC, Emerson, etc – Certified Data Centre Design Engineer and relevant product certification