Service Delivery. Maintaining an effective Service Level Management (SLM) process by defining SLA, OLA and Decision Tree Configurations. Service Level Management: Service level management Incident Management. Service Service level management Change Management. Service level management Request Management. Creating service targets
problem management, change management, and service level management.
problem management, change management, and service level management. Client Relationship Management: Service
problem management, change management, and service level management. Client Relationship Management: Service
Define and manage service-level agreements (SLAs). Implement and maintain change management processes, workflows
Define and manage service-level agreements (SLAs). Implement and maintain change management processes, workflows
defining performance standards and meeting service levels; manage resources. Leadership skills; ability to
Our client, a leader in the telecommunication industry is currently looking for a Data Centre Service Delivery Manager to be based in Cape Town. The Data Centre Service Delivery Manager is critical in ensuring the efficient and effective delivery of services within a Data Centre environment. The pos
systems Ensure the service providers Service level agreements are managed according to the terms and conditions
systems Ensure the service providers Service level agreements are managed according to the terms and conditions