This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join with strategy/campaigns/dialler/WFM meet required standard Keep informed about clients industry, International for direct reports Manage agreed performance standards and compiling comprehensive action plans for implementation
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join with strategy/campaigns/dialler/WFM meet required standard Keep informed about clients industry, International for direct reports Manage agreed performance standards and compiling comprehensive action plans for implementation
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
IT equipment database. Maintaining company IT standards and procedures, network security and confidentiality escalation of any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with function – logging and maintaining all support calls Matric CompTia A Essential CompTia N or IT Diploma
stakeholders. You will report to the Head of SAP Centre of Expertise (CoE) within the company, a savings and authorization related issues according to Standard Operating Procedures and SLA's. Provide operational monthly/regular Manual Control (MCP) reviews. Log SAP OSS Calls for complex SAP Security issue and implement SAP stakeholders. You will report to the Head of SAP Centre of Expertise (CoE) within the company, a savings and authorization related issues according to Standard Operating Procedures and SLA's. Provide operational
analogue, SIP, VoIP telephony systems and contact centres. Good understanding of IP version4 addressing structure analogue, SIP, VoIP telephony systems and contact centres. Good understanding of IP version4 addressing structure analogue, SIP, VoIP telephony systems and contact centres. Good understanding of IP version4 addressing structure
Data Centre, and Facilities. Governance and legislative practices. Best practice ICT standards and procedures Agreements (SLAs) and adhering to ICT best practice standards. Monitoring and Reporting: reporting of services/systems
ensuring the projects meet deadlines and quality standards. Requirements include: Proven experience in a the requirements, please apply today, or give us a call on 021 180 4090 and one of our consultants will
Reference: NWA003112-PCa-3 Calling all experienced Senior C# Developers looking to join a renowned International send your CV to pcalvinnetworkrecruitment.co.za or call me on 011 622 9526. Annually