Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The
DEPARTMENT PMO POSITION Product Manager / Head of Product LOCATION Umhlanga, Durban POSITION TYPE Permanent REPORTS TO Exco / PMO HOD PURPOSE OF THE JOB The GBS Group provides sales distribution for tens of thousands of policy sales each month. Our product range aimed at the South African market spa
customer service. The engineer answers incoming calls, tracks all information on the Remedy system along REQUIREMENT Pro-actively managing VIP's on the Vodacom campus regarding hardware, software and connectivity accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required
Working Experience in the IT industry supporting call centre operations is advantageous Consultant: Tamsyn
OS and software related issues Competent in call centre management tools Matric National Diploma: Information
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
implementation, maintenance, and optimization of data centre infrastructure, ensuring high availability, reliability critical systems and services housed within the data centre environment. The role involves collaborating with best practices to support the organization's data centre operations. Duties and Responsibilities. · Installing non-critical data centre infrastructure, equipment, and systems. · Design, plan, and implement data centre infrastructure scalability, redundancy, and fault tolerance in the data centre architecture to support business growth and continuity